We hope to provide you with the utmost satisfaction when you purchase a product from us. However, if and when you feel the need to exchange or return a product, here is the list of guidelines to follow:

Domestic orders

1. Any productpurchased through this website can be returned / exchanged within the next 5 days of the delivery of the product. Please make sure that the product is unused,has all tags intact and is in the same condition as you received.

2. Claim will be accepted if reasons are genuine and it is due to "Rubynique" fault.

3. Little fitting issues those which  are adjustable by own or with can be resolved with our video calling guidance, In such cases (NO REFUND OR EXCHANGE in this case).

4. We provide free pick up option at most pincodes. However, in case our logistics partner is unable to provide their services at the pincodethat you have mentioned due to any reason, we may ask you to return the product through any courier service available at your pincode and share the tracking slip with us. In such case, the charges for your return will not be reimbursed.

5. You will be given an option to choose a full refund in the form of redeemable store credits or get refund on your original credit / debit card or bank account. You can use the store credit later when you shop at this site.

6. After receiving back the product, the refund via your original credit / debit card or bank account shall be initiated. Within 7 daysyour account will be the credited with the amount of the product returned. If you opt for store credits as a mode of refund, the amount will be issued within 48 hours of a successful pick up of the product from you by our logistics partner. The validity period of Store Credits is 6 months.

7. If the returned product was a discounted product, the value shall be adjusted in the refund, as applicable.

8. If there is any COD collection charge applied on your order, it is non-refundable.

9. In case you are facing any issue, please email us.